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How macan 33 Protects Your Privacy

When you open an account with us, your personal information—from your DANA wallet details to your withdrawal history—stays encrypted and secure.

Account security firstNo data sharing without consentEncrypted transactions
macan 33 How macan 33 Protects Your Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Email Support

Send us your privacy questions or data requests to our support inbox. We reply to all privacy inquiries within two business days and can help you access or update your personal information.

Live Chat

Open a chat with our support team during business hours (09:00–22:00 Jakarta time) to discuss your account privacy settings, data access requests, or data deletion steps.

Account Settings

Log into your macan 33 account and visit the Privacy & Security section to view what data we hold, update your contact details, or change your notification preferences.

DATA HANDLING PRACTICE

How We Secure Your Information

Encryption on All Transactions

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end so your payment details never travel in plain text. We also encrypt your login credentials and store them separately from your account balance.

Cookie and Tracking Clarity

We use cookies to keep you logged in and remember your game settings. You can disable non-essential cookies in your browser settings without losing core platform access. We do not sell cookie data to advertisers.

Account Access Verification

When you request access to your personal data, we verify your identity by asking for your registered email and account details. We then send you a downloadable file of all information we hold within five business days.

Data Retention Policy

We keep your account data for the lifetime of your account. After closure, we retain records only to satisfy legal and tax requirements—typically for up to seven years depending on local jurisdiction.

Third-Party Processor Standards

Payment processors we use for DANA, OVO, GoPay and QRIS are required to meet the same encryption and privacy standards we do. We audit their practices annually to ensure compliance.

Request Changes or Deletion

You can request corrections to your personal information through Account Settings or by contacting support. Data deletion requests are processed where local law permits, within thirty days of submission.

Privacy Questions We Hear Often

We verify your identity to prevent fraud and meet anti-money-laundering rules in Indonesia. This protects both your account and ours. We store your documents securely and never share them with third parties unless local law requires it.

Yes. Log into your account, go to Privacy & Security, and select View My Data. We'll prepare a complete file of everything we hold about you—name, contact details, deposit history, gameplay activity—within five business days.

Your payment details are encrypted and tokenised so we never store your full card or wallet number. Payment processors handle the actual transactions under their own security standards. We do not store your credentials after a transaction completes.

Once you close your account, we stop collecting new data. We retain your account history only as long as local tax and regulatory rules require—typically seven years. You can request deletion earlier where local law permits.

We do not sell or share your personal data with advertisers or third parties for marketing. We share data only with payment processors to clear your deposits, or with regulators if they require it by law.

Go to Account Settings and toggle Notifications off, or click Unsubscribe at the bottom of any marketing email. You can also contact support to adjust your notification preferences at any time.

This privacy policy is available in English on our main site. Our support team in Bandung and Medan can answer privacy questions in Indonesian via live chat (09:00–22:00 Jakarta time) or email.